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Customer Advisor The importance of your role. This is your chance to be part of something a bit different. You'll be working closely with the most important part of our… Accounts Assistant Indigo Accountancy Wisbech £24, 000 - £26, 000 a year Liaising with sales team and customers to resolve queries to enable timely payments. You will deal with all ledger and transactional work including purchase… Get new jobs for this search by email By creating a job alert, you agree to our Terms. You can change your consent settings at any time by unsubscribing or as detailed in our terms.
Or he could give a general answer like "Yes, I dealt with difficult customers on a regular basis. " But he should use the STAR approach to give a detailed, specific, and impressive answer. Answer Situation or Task I was a supervisor in a coffee shop. A staff member prepared a customer's coffee incorrectly. The customer was in a hurry to get back to work, so he was very angry. I immediately became aware of the problem and stepped in to resolve it. This was a regular customer and I did not want lose him. I remained calm and apologized to the customer. I verified the order with him and quickly prepared the correct order myself. I apologized again for the mix up and offered him a coupon for his next visit. Result The man calmed down. He was grateful to me for quickly correcting his order and for the coupon. He thanked me and left with a smile. This response is far more effective than a vague or general response. It proves that the job candidate has the experiences, knowledge and skills to deal with similar situations in the future.
The death of Graham Taylor at 72 on Thursday, January 12 was met with shock and tributes across the English game. The former England manager affected the lives of football supporters from the terraces at Watford to Sir Elton John, who appointed him manager of the Hertfordshire club in 1977. For many, though, Taylor will be remembered most powerfully for a 1994 fly-on-the-wall documentary, An Impossible Job. Director Ken McGill was granted unprecedented access to the then England manager through the 1994 FIFA World Cup qualifying campaign that turned into a professional disaster for Taylor as England failed to make the tournament proper. He resigned in November 1993, following a controversial defeat to the Netherlands in Rotterdam. Here, McGill remembers the Taylor he grew to know. What are your recollections of the filming process? Did the crew have any inkling before they began to film that the documentary would go on to be so iconic more than two decades on from its release? Ken McGill: Not really — indeed the early shooting was a bit boring.